Relax, Rejuvenate, Repeat!
New England Spas is your premier destination for luxurious spa experiences. Since 1978, we have been dedicated to providing our customers with the highest-quality hot tubs, swim spas, and saunas to bring relaxation and tranquility into their lives. Our mission is to provide exceptional products and services that enhance the health, wellness, and leisure time of our customers.
Our Products and Services
We offer a wide range of products and services designed to provide our customers with the ultimate relaxation experience. Our product lineup includes Sundance Spas, Hydropool Swim Spas, and custom-built saunas. We also provide a variety of accessories, filters, and spa care products to ensure that our customers' spas and saunas remain in optimal condition. Our services include hot tub, swim spa, and sauna installations, maintenance, and repair. We also offer valet services and Realtor services to cater to the specific needs of our customers.
Our Expertise
Our team of experts is dedicated to providing exceptional customer service and support. We have extensive knowledge of our products and services, and we are committed to helping our customers find the perfect solution for their relaxation needs. Our showrooms in Natick, Norwell, and Auburn are designed to provide a welcoming and informative environment for our customers to explore our products and services.
Our Values
At New England Spas, we value customer satisfaction above all else. We believe that our customers deserve the best, and we strive to provide exceptional products and services that exceed their expectations. We are committed to building long-term relationships with our customers and providing them with the support and guidance they need to get the most out of their spa or sauna.
Our Community
We are proud to be a part of the New England community and are committed to giving back. We are a proud sponsor of the Red Sox and are dedicated to supporting local charities and organizations. We believe that relaxation and wellness are essential to a healthy and happy community, and we are committed to providing our customers with the products and services that promote this lifestyle.
Company Overview
New England Spas (NE Spas) has received mixed reviews from customers. Some reviewers have had positive experiences with the company, while others have reported issues with after-sales service.
Service and Support
The company has received praise for its sales associates and customer service. Rosalie, in particular, has been commended for her excellent customer service and knowledge. However, some reviewers have reported difficulty in getting in touch with the company's service department, with long wait times and unreturned calls. One reviewer even experienced issues with the company's online service request system.
Product Quality
The product quality of NE Spas has been praised by many reviewers. One reviewer reported that their hot tub has been reliable and easy to maintain, while another praised the company for providing excellent guidance on hot tub care.
Repair and Maintenance
The company has received mixed reviews for its repair and maintenance services. One reviewer reported that they had to follow up multiple times to get their issues addressed, while another praised the company's technicians for their expertise and quick response.
Communication
Communication has been a major issue for some reviewers. One reviewer reported difficulty getting in touch with the company's service department, while another reported receiving unhelpful responses from the company's service team.
