Who We Are
At Alpa Pools & Spas, we pride ourselves on being Northern New Jersey's leading residential swimming pool service company. With over 50 years of experience, our family-owned and operated business has been dedicated to providing top-notch spa and pool services to our valued customers. Founded in 1969, our founders Russell and Liz Halbach, and later their son Jack, have continued to offer a wide variety of services for all of your swimming pool and spa needs.
Our Mission
Our focus is to provide exceptional service so that our customers can enjoy their swimming pools throughout the summer months. We have a professionally trained staff that is dedicated to providing our customers with top-notch service. From repair and maintenance to supplies, Alpa Pools has you covered. Our certified Pool Operator (CPO) and Certified Service Professional (CSP) credentials ensure that you receive the highest quality of service.
Our Services
We offer a complete range of swimming pool services, including pool openings, pool closings, swimming pool maintenance, and other services. Our team is dedicated to providing you with personalized attention and customized solutions to meet your specific needs. Whether you need help with routine maintenance or have a problem that needs to be resolved, our staff is here to help.
Our Retail Store
Come visit us at our retail location! We offer a complete line of BioGuard pool and spa chemicals and a large assortment of pool equipment and replacement parts. Improve your swimming experience by using a custom pool care package designed specifically for your pool. We also carry a wide range of salt water products, including Salt Scapes and Mineral Springs.
Our Commitment
At Alpa Pools & Spas, we are committed to providing our customers with exceptional service, quality products, and expert advice. We strive to build long-term relationships with our customers and ensure that your swimming pool experience is always enjoyable and stress-free.
Poor Customer Service Experiences
Several customers have reported poor experiences with Alpa Pools, citing a lack of response to calls and emails, failure to show up for scheduled appointments, and unprofessional behavior from technicians.
Failure to Resolve Issues
Reviewers have reported being overcharged, having issues with pool liners and leaks, and being left with a mess in their backyard. Despite multiple attempts to contact the company, these issues were not resolved, leading to frustration and disappointment.
Misinformation and Lack of Follow-Through
Some customers have reported receiving incorrect information from employees, and being told that they would receive a call back or service that never materialized.
Positive Experiences
On the other hand, some customers have reported positive experiences with Alpa Pools, citing professional and responsive technicians, reasonable pricing, and high-quality service.
Trustworthy and Reliable Service
A few reviewers have reported having used Alpa Pools for several years and having trust in their service, citing their honesty and lack of pressure to oversell chemicals and services.
