Simplify Your Summer with Endless Summer Pool and Spa Service
About Our Journey
Creative Master Pools stands as a family-owned and operated business in northern New Jersey, with over 30 years of experience crafting breathtaking and innovative custom concrete pools. Passionate about blending traditional craftsmanship with the latest technology, we strive to create more than just pools, but outdoor experiences for families to cherish.
Our Expertise
From conception to completion, our skilled team handles every step of the process. We offer a comprehensive selection of services, including:
- Custom pool design and construction: Working closely with clients to translate their visions into reality, we design pools that seamlessly blend functionality with aesthetics.
- Landscaping and outdoor living: We extend the pool experience into the surrounding area with custom landscaping and outdoor kitchens.
- Pool maintenance and repairs: Keeping your pool in pristine condition with regular cleaning, maintenance, and repairs.
- Commercial pool services: Comprehensive solutions for hotels, public facilities, and other commercial establishments.
Our Philosophy
For us, building a pool is more than just constructing a concrete structure. We treat every project as a unique collaboration, building meaningful relationships with our clients. Every detail is meticulously considered, ensuring the final product reflects their individual desires and reflects their personal style.
What Sets Us Apart
Our commitment to outstanding customer service, innovative design, and meticulous craftsmanship sets us apart.
- Award-winning professionals: Our team has received numerous awards and recognitions for their exceptional work.
- Family-focused approach: We take pride in building long-lasting relationships with our clients, treating them as extended family.
- Detailed communication: We prioritize open and clear communication throughout the entire process, updating clients on progress and addressing any questions or concerns.
Join Us on the Journey
At Creative Master Pools, we believe in creating outdoor spaces that foster joy, relaxation, and cherished memories. Let us help you design and build your dream pool, and transform your backyard into an oasis of your own.
Company Performance
The company's performance has been inconsistent, with some customers reporting positive experiences and others expressing dissatisfaction.
Professionalism and Responsiveness
Some customers have reported poor responsiveness and unprofessional behavior, including not returning phone calls, making excuses, and failing to deliver on time. However, others have reported positive interactions, citing professionalism, punctuality, and a willingness to work with customers to develop their ideas.
Quality of Work
The quality of work has also been a mixed bag, with some customers reporting excellent results, such as beautifully designed outdoor spaces and well-built pools. However, others have experienced problems with their projects, including delayed completion and poor problem-solving.
Customer Satisfaction
Overall, customer satisfaction has been affected by the company's inconsistent performance. While some customers are highly satisfied and recommend the company, others are extremely dissatisfied and would not recommend them.
