Building Your Dream Backyard
Who We Are
At Precision Pools & Spas, we take pride in being the top pool builder in the Houston Texas area. With over 40 years of combined industry experience, our dedicated staff is committed to providing the highest level of customer service and craftsmanship. Since opening our doors in 2004, we have dedicated ourselves to building a reputation for excellence, earning the Gold Star Award from the Better Business Bureau every year since.
Our Services
At Precision Pools & Spas, we offer a wide range of services to ensure that your backyard oasis is everything you've ever dreamed of. From new pool construction to renovations, fiberglass pools to water features, fire features to outdoor kitchens and patio covers, we have the expertise and attention to detail to bring your outdoor living space to life.
New Pool Construction
If you're thinking of purchasing a new pool, look no further than Precision Pools & Spas. Our expert team will work closely with you to design and build a custom pool that fits your lifestyle and budget. Whether you're looking for a specific shape, size, or style, we'll work with you every step of the way to ensure that your new pool is everything you've always wanted.
Pool Renovations
Perhaps your existing pool is in need of a facelift. Our renovation services will transform your outdated pool into a modern oasis. From concrete overlays to fiberglass replacements, our experienced team will work tirelessly to bring your pool back to its former glory.
Fiberglass Pools
At Precision Pools & Spas, we offer a wide range of fiberglass pools that are designed for durability, ease of maintenance, and aesthetic appeal. From sleek and modern designs to classic and traditional styles, we have the right fiberglass pool for you.
Water Features
Add the perfect finishing touch to your backyard oasis with our expertly designed water features. From sparkling waterfalls to gentle brooks, we'll work with you to create a water feature that complements your outdoor living space.
Fire Features
Create a warm and inviting atmosphere in your backyard with our custom fire features. From cozy fire pits to majestic fireplaces, our expertise in fire feature design and installation ensures that you'll have a warm and welcoming space to enjoy with family and friends.
Outdoor Kitchens and Patio Covers
At Precision Pools & Spas, we understand the importance of functional outdoor living spaces. That's why we offer custom-designed outdoor kitchens and patio covers that are both stylish and practical.
Why Choose Us
At Precision Pools & Spas, we pride ourselves on our commitment to customer satisfaction, quality craftsmanship, and attention to detail. Our experienced team is dedicated to ensuring that your pool and outdoor living space exceeds your expectations. With a 40-year combined industry experience, our team has the knowledge and expertise to overcome any challenge, ensuring that your pool and outdoor living space is everything you've ever dreamed of.
Customer Experience
The overall experience with Precision Pools and Spa varies from excellent to poor. While some customers had a smooth and satisfying experience, others encountered issues with communication, project management, and warranty services.
Sales and Design
Scott Shaw, a sales representative, is praised for his knowledge, patience, and expertise in design. He is able to answer questions and provide valuable advice. On the other hand, there is a criticism from one customer who felt that the salesperson misinterpreted their design requirements.
Project Management
David, the project manager, is commended for his knowledge, passion, and dedication to ensuring customer satisfaction. However, some customers experienced delays in communication and resolution of issues with Janice, the scheduler.
Construction and Quality
The construction process is generally well-received, with customers praising the quality of work from the plumber and electrician. However, one customer encountered an issue with the electrician's work, which led to recurring problems and a lengthy warranty process.
Warranty and Customer Service
The warranty process is criticized for being slow and unresponsive, with one customer experiencing difficulties in getting answers from Norma, the warranty representative. The customer eventually had to escalate the issue to Michael, the owner, who was able to address the problem.
Conclusion
Precision Pools and Spa has a mixed reputation, with some customers having a positive experience and others encountering issues with communication, project management, and warranty services. While the company has knowledgeable sales representatives and skilled construction staff, it appears to struggle with internal communication and customer service.
