Build it right.the first time
At Custom Pools & Remodeling by Shannon W. Stevens, LLC, we pride ourselves on being a premier swimming pool installation and remodeling company in the Tampa Bay Area. With over 40 years of experience in the pool construction industry, we have built a reputation for delivering high-quality results, exceptional customer service, and a commitment to building relationships that last.
Our Mission
Our mission is simple: "Build it right. The first time." At Custom Pools & Remodeling, we understand that a pool is not just a luxury, but a significant investment in your home and family. That's why we're dedicated to providing you with a personalized experience that meets your unique needs and exceeds your expectations.
Our Services
We offer a wide range of services to ensure you get the pool of your dreams. From new pool installations to renovations, we'll work with you every step of the way to bring your vision to life. Our services include:
- New Pool Installations: We'll work with you to design and construct a custom pool that meets your needs and budget.
- Pool & Spa Remodeling: Whether you want to update the look of your existing pool or add a spa or water feature, we can help.
- Outdoor Kitchens: We can help you create a functional and beautiful outdoor living space that extends your living area.
- Pool Faux Finishing: Transform your pool into a work of art with our custom faux finishing services.
- Custom Pools & Spas: We'll work with you to design and build a custom pool and spa that meets your unique needs.
Our Expertise
Our team consists of fully licensed and insured professionals who have extensive experience in the pool construction industry. We're committed to staying up-to-date with the latest technology and techniques to ensure that every pool we build is built to last.
Our Areas of Service
We service the following areas:
- Belleair
- North Redington Beach
- Belleair Beach
- Oldsmar
- Belleair Bluffs
- Pinellas Park
- Belleair Shore
- Redington Beach
- Clearwater
- Redington
- Dunedin
- Safety Harbor
- Gulfport
- St. Pete Beach
- Indian Rocks Beach
- St. Petersburg
- Indian Shores
- Seminole
- Kenneth City
- South Pasadena
- Largo
- Tarpon Springs
- Madeira Beach
- Treasure Island
Get Started
Ready to start building your dream pool or spa? Contact us today to schedule a consultation and take the first step towards creating your own backyard oasis.
Customer Service Issues
The reviews highlight significant issues with the customer service provided by Custom Pools and Remodeling. Several reviewers experienced poor communication, with calls and emails going unanswered. They felt abandoned and ignored when dealing with problems after paying for services.
Work Quality and Problems
Reviewers reported problems with the work completed by Custom Pools and Remodeling. Issues included poor workmanship, such as crumbling pool stone, and a lack of follow-through on promised estimates and timelines.
Payment Issues
There were also issues with payments, with reviewers experiencing difficulties with billing and refunds. One reviewer even reported having to put a stop payment on a check due to the company's failure to provide services.
Unhappy Customers
The reviews are overwhelmingly negative, with each reviewer expressing their disappointment and frustration with Custom Pools and Remodeling. No reviewer reported a positive experience with the company.
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