Your One Stop Shop for All Your Pool and Spa Needs
New Braunfels Pool & Spa is a family-owned and operated business serving the Greater San Marcos and New Braunfels area. We specialize in crafting dream pools, renovating outdated ones, and providing top-notch hot tubs and spa experiences. With over two decades of expertise, we have established ourselves as the leading pool and spa experts in the region.
Our Vision
Our mission is to elevate your outdoor living experience by crafting a personalized oasis that reflects your unique vision and needs. We believe every backyard deserves a sanctuary where memories are made and relaxation reigns supreme.
Pool Construction & Design
- Custom pool design and layout consultation
- Complete pool construction using high-quality materials
- Experienced construction and engineering supervision
- Emphasis on safety features and energy efficiency
Pool Renovation
- Comprehensive pool diagnostics and repair
- Structural, mechanical, and aesthetic improvements
- Experienced technicians with expertise in all aspects of pool renovation
Hot Tubs & Spas
- Wide selection of hot tubs and spas from renowned brands like Hot Spring and Fantasy Spas
- Personalized consultations to find the perfect spa for your needs
- Professional installation and ongoing maintenance services
Retail Store
- Conveniently located on the west side of I-35 in New Braunfels
- Wide variety of pool and spa chemicals, maintenance supplies, equipment and accessories
- Dedicated showroom with working hot tubs for testing and experiencing different models
Pool & Spa Care
- Flexible service plans to cater to your pool and spa needs
- Regular cleaning, maintenance, and troubleshooting services
- Experienced technicians with a deep understanding of pool chemistry and equipment
Our Values
- Integrity: We conduct our business with honesty, transparency, and accountability.
- Customer Focus: We prioritize exceptional customer service and personalized attention.
- Quality: We uphold the highest standards in materials, workmanship, and craftsmanship.
- Sustainability: We are committed to responsible practices and eco-friendly solutions.
Excellent Customer Service and Professionalism
New Braunfels Pool and Spa Company has received overwhelmingly positive reviews for their exceptional customer service, professionalism, and expertise in pool and spa maintenance and installation. Many customers have praised the company's technicians, such as Shawn, Troy, and Austin, for their knowledge and ability to diagnose and fix issues with their pool and spa systems.
Satisfied Customers
Several customers have reported having a wonderful buying experience, with friendly and knowledgeable staff who helped them make informed purchasing decisions. Others have been impressed with the company's professionalism, competitive pricing, and convenient location. Many customers have also expressed gratitude for the company's exceptional maintenance and repair services, which have helped them to enjoy their pools and spas to the fullest.
Some Issues with Communication and Parts Availability
However, a few customers have reported some issues with communication and parts availability. One customer had to wait two weeks for a replacement part, which resulted in an additional service call fee. Another customer was unhappy with the company's decision to transfer their pool cleaning services to a new provider without their consent.
Overall Positive Experience
Despite some minor issues, the majority of customers have reported an overall positive experience with New Braunfels Pool and Spa Company. The company's attention to detail, professionalism, and commitment to customer satisfaction have earned them a high rating and numerous recommendations.
