Beautiful Craftsmanship. Endless Possibilities.
Crystal Pools is a premier, custom pool builder that has been designing and constructing innovative swimming pools, spas, and water features for discriminating customers in Maryland, Washington, D.C., and Virginia for over 40 years. Our team specializes in working with discerning homeowners who envision a high-quality and unique swimming pool, spa, or water feature.
Our Process
At Crystal Pools, we believe in a collaborative approach to pool building. We offer our expertise and guidance throughout the entire process, ensuring a smooth and enjoyable experience for our clients. From the initial consultation to the final walkthrough, our team is dedicated to delivering exceptional results that exceed our clients' expectations.
We begin by listening to our clients' needs and desires, taking into account their lifestyle, budget, and vision for their backyard oasis. From there, we create a custom design that is tailored to their specifications. Our team then handles all aspects of the construction process, from obtaining the necessary permits to coordinating with landscapers and other contractors. Throughout the project, we keep our clients informed and involved, ensuring that the final product is everything they envisioned and more.
Showcase
The Crystal Pools team is proud of the swimming pools, spas, and water features that we have created for our clients in Maryland, Washington, D.C., and Virginia. Please take the time to review photos of our work. Our portfolio showcases a variety of styles, from traditional rectangle pools to freeform and natural designs. We also specialize in spas and water features, including vanishing edge pools and fountains.
Our team takes pride in our ability to bring our clients' visions to life. Whether it's a luxurious swimming pool with a built-in spa, a serene natural pool, or a dramatic water feature, we have the skills and expertise to create a breathtaking backyard oasis that is both functional and beautiful.
Leadership
Crystal Pools is led by President Duncan MacKeever, who is personally involved in each project from concept through delivery. Duncan's high standards for quality construction, customer service, and creativity have earned him a reputation as a leader in the pool building industry. He is committed to completing each project with a level of detail and creativity that is unmatched in the industry.
Duncan's academic and professional background have equipped him with the skills and knowledge needed to deliver exceptional results for his clients. He holds a Bachelor of Science in Biochemistry from the University of Maryland and has worked as a chemist for the Office of Drinking Water at the U.S. Environmental Protection Agency, a technician in the National Marine Fisheries Lab, and a technician in the Bureau of Mines lab.
Duncan's wife, Lynne MacKeever, manages Crystal Pools' back office functions, ensuring that the business runs smoothly and efficiently. Together, the MacKeever's are dedicated to delivering exceptional results for their clients, backed by unmatched customer service and a commitment to quality.
Let's Get Started!
If you're ready to bring your water vision to life, contact Crystal Pools today! Our team is dedicated to delivering exceptional results that exceed our clients' expectations. From the initial consultation to the final walkthrough, we handle all aspects of the pool building process, ensuring a smooth and enjoyable experience.
Services Exceed Expectations
The majority of the reviewers have had a positive experience with Crystal Pools, a company that provides swimming pool construction and maintenance services. The company's commitment to excellent craftsmanship, professionalism, and consistency has impressed customers.
Professional Team
Reviewers have praised the company's team, highlighting their expertise, politeness, and prompt service. Customers have been impressed with the team's ability to resolve issues efficiently and effectively.
Poor Customer Service
However, one reviewer had a very different experience. They reported poor service, citing long delays, broken promises, and lack of professionalism. The reviewer felt that the company was not transparent about their business practices and did not respect their time.
Consistency and Quality
One reviewer mentioned that the company had exceeded their expectations in terms of quality and durability. They had been using the company's services for years and were satisfied with the results.
Recommendations
Unfortunately, the one reviewer who had a negative experience strongly recommends against using Crystal Pools, citing poor customer service and lack of professionalism.
