Doing what's BEST for our CUSTOMERS since 1995
A Commitment to Quality & Customer Satisfaction Since 1995
Mike the Poolman has been proudly serving the Folsom and El Dorado Hills communities since 1995. We specialize in comprehensive pool care, offering a wide range of services designed to keep your pool healthy and enjoyable all year round.
What Sets Us Apart
Our team of experienced technicians is highly skilled in all aspects of pool maintenance, repair, and installation. We prioritize excellent customer service, providing personalized attention and clear communication throughout the process.
Pool Repair & Installation
- Hand Rail Installation
- Drain Cover Replacement
- Filter Installation & Repair
- Heater Repair & Installation
- Pool Equipment Installation
- Electronic Controls/Automation
- Pump Installation & Motor Repair
Ongoing Pool Care
- Weekly Pool Service
- Variable Speed Pump Installation & Maintenance
Our Expertise
- Comprehensive pool assessments and maintenance plans
- Troubleshooting and repair of all pool equipment
- Installation of energy-efficient pool systems
- Comprehensive water chemistry management
- Personalized customer service and attention to detail
Our Mission
Our top priority is to provide our customers with:
- expertise: We have a team of experienced professionals who are certified and up-to-date on the latest industry trends and technologies.
- integrity: We maintain open communication, offer transparent pricing, and stand behind our work with a guarantee.
- professionalism: Our technicians are courteous, respectful, and dedicated to providing exceptional customer service.
- customer satisfaction: We are committed to exceeding your expectations and creating a positive experience for every customer.
Contact us today to learn how Mike the Poolman can revitalize your pool and provide you with the peace of mind that comes with knowing your pool is in capable hands.
Service and Professionalism
The reviewers praise Mike the Poolman for his professionalism, knowledge, and excellent service. They describe him as a true professional who is trustworthy, responsive, and willing to go the extra mile to address their concerns. Many reviewers mention that Mike takes the time to explain things in detail, is patient, and provides valuable advice.
Communication
Excellent communication is a common theme among the positive reviews. Reviewers appreciate Mike's prompt responses to their queries and concerns, as well as his ability to set up appointments and follow through on his commitments.
Problem-Solving
Mike's ability to diagnose and solve complex pool-related problems is also a common praise. Reviewers appreciate his willingness to take the time to explain the issues and provide solutions, rather than simply performing the work without explanation.
Unsatisfactory Experience
On the other hand, some reviewers had a negative experience with Mike the Poolman. One reviewer felt that Mike came across as rude and arrogant, and was not willing to work with them to resolve issues. Another reviewer was disappointed with the company's lack of customer loyalty and attention to detail, resulting in the growth of algae in their spa.
Conclusion
Overall, the reviews suggest that Mike the Poolman is a knowledgeable and professional pool service provider who is willing to go the extra mile to address customers' concerns. However, there are some exceptions to this, and it appears that some customers may have had a poor experience.
