Transforming Backyards into Oases, One Pool at a Time
At Pioneer Pools, we take pride in being one of the oldest continuously owned pool repair, remodeling, and service companies in Southern Arizona. Founded in 1983, our company has built a reputation for excellence in the industry, with thousands of satisfied customers and numerous national awards for design and construction.
Our growth and success can be attributed to a combination of our dedicated personnel and commitment to building a superior product. As a Tucson-owned and managed company, we take pride in our personalized and professional service, which sets us apart from other companies in the industry.
Our team of experts is comprised of experienced professionals who are dedicated to providing exceptional service to our customers. From tiling experts to plaster and composite experts, we have the expertise to see our customers through every phase of the project. Our personalized approach ensures that every phase of the job receives our personal attention and supervision, with our owners, Bruce and Dane, personally overseeing every project from start to finish.
At Pioneer Pools, we understand the importance of a well-designed and well-maintained pool, which is why we offer a wide range of services to meet your specific needs. Our services include:
- Pool Remodeling: Whether you're remodeling your home or preparing it for sale, a well-maintained pool can make a big impact on the overall appearance of your property. Our expert team can help you design a beautiful and functional pool that meets your needs.
- Pool Service and Maintenance: Regular maintenance is crucial to extending the life of your pool and keeping it looking its best. Our expert technicians can help you keep your pool in top condition with regular services and repairs.
- Pool Repair: From leak repairs to equipment replacements, our expert technicians can help you identify and fix any issues with your pool.
Our Services
At Pioneer Pools, we offer a wide range of services to meet your specific needs. Whether you're looking to remodel your pool or provide regular maintenance, we're here to help. Our services include:
- Pool Resurfacing: If your pool is starting to show signs of wear and tear, we can help you resurface it with a new finish that will extend the life of your pool.
- Pool Remodeling: Whether you're looking to add new features or completely overhaul your pool, our expert team can help you design and rebuild your pool to meet your needs.
- Pool Tile Replacement: Our expert technicians can help you replace old or damaged pool tiles with new ones that will enhance the appearance of your pool.
- Pool Decking: From poured concrete to stamped concrete, our team can help you design and build a beautiful pool deck that complements your pool.
Contact Us
If you're looking for a trusted and reliable pool repair, remodeling, and service company, look no further than Pioneer Pools. With years of experience and a commitment to excellence, we're here to help you achieve your pool-related goals.
Customer Experiences with Pioneer Pools
Positive Experiences
Many customers have had excellent experiences with Pioneer Pools, praising their professionalism, responsiveness, and high-quality work. They have successfully completed pool remodeling projects, including resurfacing, tile installation, and equipment replacement. Customers appreciate the company's organization, communication, and attention to detail.
Pool Remodeling and Restoration
Several customers have had their pools restored and remodeled with excellent results. Pioneer Pools has replaced old surfaces with new pebble surfaces, installed new equipment, and repaired cracks and holes. The company's crews are known for their cleanliness and efficiency, leaving the work area spotless.
Communication and Professionalism
Many customers have praised the company's communication, citing their responsiveness, friendliness, and knowledge. From initial consultations to project completion, Pioneer Pools' staff, including Bruce, Grant, and Dane, have been consistently professional and courteous.
Minor Issues and Quick Resolutions
A few customers have mentioned minor issues, such as punctured spa covers or broken landscaping pieces. However, these issues were quickly addressed and resolved, demonstrating the company's commitment to customer satisfaction.
Negative Experiences
Unfortunately, some customers have had negative experiences with Pioneer Pools, primarily with their pool servicing. Issues include unreliable technicians, poor communication, and a lack of attention to customer concerns.
Poor Service and Communication
Some customers have reported poor service, including technicians failing to show up, inadequate repairs, and unresponsive customer service. In one instance, a customer's pool was left in a poor state, and the company failed to notify them of the issue.
Unreliable Technicians and Communication Breakdowns
A few customers have mentioned unreliable technicians, such as Mike, who failed to show up or provided inadequate service. The company's customer service, including the office manager Stephanie, has also been criticized for being unhelpful and rude.
