Creating Beautiful Backyard Memories that Last a Lifetime
At Shasta Pools, we're dedicated to creating beautiful backyard memories that last a lifetime. With over 50 years of experience, we've built a reputation for excellence in pool design, construction, and service. Our team of experts is committed to providing exceptional quality, unparalleled craftsmanship, and personalized service to ensure that every pool we build meets the unique needs and vision of our clients.
Our Services
We offer a comprehensive range of services to cater to all your pool needs. From designing and building new pools to remodeling and servicing existing ones, we've got you covered. Our services include:
- New Pool Construction: Our team of experts will work with you to design and build a pool that fits your unique lifestyle, budget, and vision. We offer a wide range of options, including custom designs, water features, and energy-efficient equipment.
- Pool Remodeling: Breathe new life into your old pool with our remodeling services. We'll work with you to update your pool's design, materials, and equipment to give it a fresh new look and extended lifespan.
- Pool Service and Repair: Our team of certified technicians provides routine maintenance, repairs, and equipment replacements to ensure your pool runs smoothly and efficiently. We also offer a 3-Year Equipment Service Plan for added peace of mind.
- Commercial Pools: We specialize in designing and building commercial pools for hotels, resorts, and other commercial properties. Our team will work with you to create a pool that meets your business needs and exceeds your expectations.
Our Commitment to Excellence
At Shasta Pools, we're committed to delivering exceptional quality, unparalleled craftsmanship, and personalized service. We pride ourselves on our attention to detail, innovative designs, and commitment to customer satisfaction. Our team of experts is dedicated to ensuring that every pool we build meets the highest standards of quality and exceeds our clients' expectations.
Our Values
At Shasta Pools, we're guided by a set of core values that shape our approach to business and our interactions with clients. These values include:
- Excellence: We strive for excellence in everything we do, from designing and building pools to providing exceptional customer service.
- Integrity: We're committed to honesty, transparency, and fairness in all our dealings with clients and partners.
- Customer Focus: We put our clients at the forefront of everything we do, ensuring that their needs and expectations are met and exceeded.
- Innovation: We're dedicated to staying ahead of the curve, embracing new technologies, and innovative designs that set us apart from the competition.
Excellent Customer Service and Quality Pools
Many customers have had a positive experience with Shasta Pools, praising their sales consultants, design process, and construction teams. Cyndi Morelli-Fisher, Jennifer, Chris, Andrew, Monica, Scott Powers, and Gary Vasko were specifically mentioned as being helpful and responsive throughout the process. Customers appreciated their pools' final results, describing them as "gorgeous, " "great, " and "perfect."
Delays, Poor Communication, and Quality Issues
However, some customers experienced significant delays, poor communication, and quality issues with their pool construction. Some common complaints included delayed construction, broken promises, and unreliable contractors. A few customers reported receiving faulty or incomplete work, such as a cracked drain cover, osmosis system failure, and uneven pool texture. Frustrated customers felt ignored or dismissed by Shasta's management and warranty departments.
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